Fletcher's Plumbing & Contracting, Inc.
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Please help us maintain our high standard of quality by answering the following questions:
Full Name:
E-Mail Address:
Address
City, Zip Code
Phone Number
Technician's Name or Number
Invoice or Contract#
Phone rep was:
Pleasant
Courteous
Poor
Work performed was:
Good
Fair
Poor
Technician's appearance was:
Neat
Clean
Poor
Technician's attitude:
Courteous
Fair
Poor
Our charges were:
Fair
Too High
Too Low
Was job site left clean?
Yes
No
Did technician use a mat and/or shoe covers on job site?
Yes
No
Did not notice
Did the technician give you the price for the worh before the work was started?
Yes
No
If the job required more work, was the price for the additional work given before it was done?
Yes
No
Did the technician offer or advise you of our Universal Protection Program?
Yes
No
Did the technician arrive in a timely manner?
Yes
No
Did the technician explain what the problem was and how he would repair it?
Yes
No
Did the technician finish the job in a timely manner?
Yes
No
Would you use Fletcher's Plumbing & Contracting, Inc. again?
Yes
No
From 1-10, how would you rate the overall performance of our technician?
10 High
9
8
7
6
5
4
3
2
1 Low
Any comments to help us better our customer service? Thank you.
